Our customer commitments

All members undergo an ongoing programme of rigorous quality and performance checking. As customers of a Bosch Car Service Code of Practice network garage, you’re assured of:

• You’re treated with fairness and respect
• Our billing is clear and uncomplicated
• Your work is carried out in a timely fashion
• We won't try to sell you unnecessary parts, services, or guarantees
• If you have a complaint, it will be dealt with fairly and quickly
• We always use like-for-like quality parts
• Repairs will be conducted in line with manufacturers’ recommendations
• When we promote or advertise ourselves, we will be honest and truthful

If you feel let down in any way, you can appeal to the Bosch Car Service Code of Practice network adjudication panel for further help. As members of the network, we’re bound to follow any rulings laid down.